Privacy policy

Last updated: October 2026

OnCall Care ("we", "us") provides rota and on-call software for care providers. This policy explains how we handle personal data on this website and in the OnCall Care product.

Who we are

OnCall Care Ltd is a company registered in England and Wales, company number 17350017. Our registered office is 38 Collingwood Buildings, Collingwood Street, Newcastle upon Tyne, NE1 1JF. For the personal data collected on this website we are the controller.

ICO registration: Registration applied for; number not yet issued.

What we collect on this website

If you book a demo we collect your name, work email, organisation and team size, and we use them only to arrange and follow up that demo. With the booking we also record the page you booked from, your IP address and your browser's user agent, which we use to stop the form being abused. Our lawful basis is legitimate interests: you asked us to contact you. We do not add you to marketing lists and we do not sell personal data.

Data in the product

Within the product, care providers are the data controllers of their staff and client records; OnCall Care processes that data on their behalf under a data processing agreement. Those records are hosted in the United Kingdom, with per-organisation isolation, role-based access controls and row-level security. Changes to rota, cover, skills and role records are written to an audit log. Sensitive records carry additional permission controls. The companies that help us run the service are on the sub-processor page.

Retention

We keep a demo enquiry while we are in contact with you about it, and we delete it on request. Nothing deletes enquiries automatically yet.

In the product, how long records are kept is the care provider's decision as controller. A retention period is recorded for each organisation, but it cannot yet be changed in the product and no automated job deletes records when it passes. The DPIA pack explains why.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal data. Contact hello@oncallcare.co.uk and we will respond within one calendar month. If your data is held in the product by a care provider, that provider is the controller and we will help them answer you.

You can also complain to the Information Commissioner's Office at ico.org.uk.